Privacy policy
Momentum Minds LLC ("PinnVPS", "we", "us") respects your privacy. This section describes what we collect, why, and what you can do about it.
1. Information we collect
When you open an account or use our website, we collect the information you provide: name, email, billing address, payment instrument details (tokenized, never stored in plaintext), and any communication you send to support. We log technical data automatically — IP address, user agent, request URLs, error traces — for security, abuse prevention, and capacity planning.
2. How we use your information
We use account data to provision and bill your services, prevent fraud, comply with US tax law, and answer your support requests. Aggregated and anonymized data may be used to improve the product. We do not sell personal information.
3. Sharing your information
We share data only with: (a) payment processors required to collect funds (Stripe, PayPal); (b) infrastructure subcontractors operating our datacenter footprint, under contract terms equivalent to ours; (c) law enforcement when compelled by valid US legal process. We do not share with advertisers or data brokers.
4. Cookies and tracking
We use first-party cookies for session management and a privacy-respecting analytics setup to count page visits. We do not run ad-targeting cookies. You can refuse cookies in your browser; some features (login persistence) will degrade.
5. Data retention
Account and billing records are retained for seven years to comply with US tax and accounting requirements. Server contents — files inside the VPSes you operate — are your responsibility; we do not retain them after service termination beyond the standard 72-hour backup rotation, after which they are permanently destroyed.
6. Security
We follow industry-standard practices: TLS on every public endpoint, encryption-at-rest for sensitive fields, principle-of-least-privilege for internal access, audited logs for administrative actions. No system is impervious; we promptly disclose material breaches to affected customers in accordance with US state and federal notification laws.
7. Your rights
You can request a copy of the data we hold on you, request correction or deletion, and close your account at any time. Write to hello@pinnvps.com. Subject to applicable US state privacy law (CCPA, CPRA, VCDPA, etc.), we respond to verified requests within 30 days.
8. Children
PinnVPS is not intended for use by anyone under 18. We do not knowingly collect data from minors. If we learn a minor has an account, we close it and delete associated data.
9. International transfers
Our datacenter footprint includes the United Kingdom in addition to the United States. By using PinnVPS you consent to data being processed in the country whose region you select. UK customers benefit from UK GDPR; US customers from applicable US state law.
10. Contact
Privacy queries: hello@pinnvps.com.
Terms of use
1. Agreement
These Terms form a binding contract between you ("Customer") and Momentum Minds LLC ("PinnVPS"). By creating an account or activating any service you accept them in full.
2. Changes
We may update these Terms by posting a revised version on this page and recording the change date. Material changes are emailed to active customers. Continued use 30 days after notification constitutes acceptance.
3. Services offered
PinnVPS provides virtual private server hosting and related services on infrastructure operated by us or contracted by us. Specifications, prices, and inclusions appear in the order page and the Knowledge Base; the order confirmation is authoritative.
4. Eligibility & account
You must be at least 18 and legally able to enter contracts in your jurisdiction. You are responsible for maintaining account credentials. Actions taken via your authenticated session are attributable to you.
5. Restricted jurisdictions
We do not provide service to any person or entity located in, organized under the laws of, or ordinarily resident in any country or region subject to comprehensive US sanctions (currently Cuba, Iran, North Korea, Syria, the Crimea, Donetsk, Luhansk, and Zaporizhzhia regions, as updated by OFAC). Accounts found to violate this section are terminated and funds may be frozen pending compliance review.
6. Acceptable use
You must not use PinnVPS for, or in connection with:
- any activity prohibited by US federal law or the law of the customer's country of residence;
- distribution of child sexual abuse material, in any form, no exception;
- unsolicited bulk email ("spam") or activities that get our IP ranges blocked by reputable spam databases;
- port scanning, vulnerability scanning, brute-forcing, or otherwise probing systems you do not own;
- operation of public DNS resolvers without rate-limiting (open resolvers used for amplification attacks);
- distribution of malware, ransomware, or command-and-control servers for malicious botnets;
- any activity that overloads, interferes with, or degrades our shared infrastructure or that of third parties.
The list is illustrative, not exhaustive. We use commercially reasonable judgment to apply it.
7. Law-enforcement cooperation
We cooperate with valid US legal process — court orders, subpoenas, search warrants — and may disclose customer data without notice where the process forbids notification. We do not perform proactive surveillance and do not disclose data on informal request.
8. IP addresses & network resources
IP addresses are leased to you for the duration of your service and revert to us upon termination. We rotate IPs found in major spam databases. Reverse DNS is supported on request via ticket.
9. Fees, billing, and taxes
Services are prepaid. Invoices are issued at the start of each billing cycle and due immediately. Unpaid services are suspended after seven days and terminated after thirty. Prices are quoted in USD and exclusive of any applicable sales, use, or value-added taxes; you are responsible for taxes in your jurisdiction.
9.1 Auto-debit authorization
By activating a service you authorize Momentum Minds LLC to charge your stored payment method automatically on each billing date for the recurring fees of services you have ordered. The first charge is processed on the Account Activation Date — the moment your service is provisioned. Subsequent charges occur on the same calendar day each billing cycle (or the nearest preceding business day for months that lack the corresponding date). You may change your payment method at any time in your client area; you may cancel the auto-debit only by cancelling the underlying service.
9.2 Bandwidth and traffic
Each plan includes a monthly bandwidth allowance shown on the order page (e.g., "5 TB / mo"). Allowances reset on each billing date. We do not artificially cap or shape traffic up to the listed allowance — the line speed shown is what you get.
Once an allowance is exhausted, one of the following applies, at our discretion and based on what causes least disruption to your workload: (a) the port is shaped to 100 Mbit/s for the remainder of the billing cycle; (b) overage is metered and billed at the published per-TB rate (currently US$3.00/TB, subject to change) on the next invoice; or (c) for sustained sustained-burst customers, we contact you to discuss moving to a higher-allowance tier. We do not silently bill large overages without communicating first.
You must not knowingly run workloads that degrade shared network capacity for other customers — large-scale unsolicited mailing, persistent DDoS-style amplification by your application, runaway loops generating wasted egress, etc. Sustained patterns of this kind are treated as Acceptable Use violations.
9.3 No proration of partial months
Monthly fees cover the full calendar billing cycle they apply to. Cancelling a service mid-cycle stops further renewal but does not generate a partial-month refund, except as expressly provided in the Refund Policy below.
9.4 Reactivation
If your service is deactivated for non-payment and you wish to restore it within the data-retention window (30 days from deactivation), a reactivation fee of US$20 per service applies in addition to the outstanding balance. Data on services terminated for more than 30 days cannot be recovered.
9.5 Setup fees
Standard KVM VPS plans carry no setup fee. If you order a service that does carry a setup fee — for example a custom hardware build, a non-standard licence, or expedited migration assistance — the setup fee is itemised on the order page and on the resulting invoice, charged once upon activation, and non-refundable.
9.6 Payment methods
We accept Visa, Mastercard, and American Express (via Stripe), and PayPal, as self-serve payment methods. Cryptocurrency, wire transfer, and ACH are available upon request via support ticket. Chargebacks initiated without first contacting support may result in immediate service termination and a one-time chargeback recovery fee equal to the chargeback amount plus US$50.
9.7 Right to refuse service
In addition to suspension or termination for breach (covered in Section 17), Momentum Minds LLC reserves the right to refuse, decline to renew, or discontinue a service at our reasonable discretion — for example, where an order pattern looks fraudulent, where a workload poses an outsized abuse-handling burden, or where servicing the customer would require infrastructure changes we are unwilling to make. Where we refuse or discontinue service for reasons unrelated to breach, we refund any prepaid amounts for unused periods on a prorated basis.
10. Service levels & maintenance
We operate the network and host hardware on a commercially reasonable best-effort basis with redundant power, redundant transit, and active monitoring. We do not offer a contractual uptime SLA or service credits. Planned maintenance is announced at least 72 hours in advance.
11. Backups & data responsibility
We provide rolling 72-hour automated backups as a convenience. They are best-effort and not a substitute for your own backup strategy. You are solely responsible for data on your VPS; we accept no liability for data loss.
12. Intellectual property
The PinnVPS brand, website content, control panel UI, and supporting documentation are the property of Momentum Minds LLC. Software running inside your VPS is governed by its own license terms; you are responsible for licensing what you deploy.
13. Third-party software
Operating-system images and pre-installed software are provided "as is" by their respective vendors. We make no warranty as to fitness for any particular purpose.
14. Disclaimer of warranties
The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
15. Limitation of liability
Our aggregate liability arising out of or relating to the Service is limited to the fees you paid in the three months preceding the event giving rise to the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, or loss of data, even if advised of their possibility.
16. Indemnification
You agree to defend and hold harmless Momentum Minds LLC from any claim, loss, or expense arising from your use of the Service in violation of these Terms or applicable law.
17. Suspension & termination
We may suspend or terminate service immediately for breach of these Terms, non-payment, or activity that puts the broader platform at risk. You may terminate at any time by cancelling in your client area; cancellation stops renewal but does not retroactively refund the current cycle except per the Refund Policy.
18. Force majeure
Neither party is liable for failures caused by events beyond reasonable control — natural disasters, war, civil unrest, government action, internet backbone failure, etc.
19. Governing law
These Terms are governed by the law of the State of New Mexico, United States of America, without regard to conflict-of-law principles. The state and federal courts located in New Mexico have exclusive jurisdiction over disputes, except as provided in the Arbitration section.
20. Arbitration & class-action waiver
Any dispute that cannot be resolved by good-faith negotiation will be settled by binding arbitration administered by JAMS under its Streamlined Arbitration Rules. The arbitration will be conducted in English in New Mexico, USA. You and PinnVPS each waive the right to participate in any class or representative action.
21. Miscellaneous
If any provision is held unenforceable, the remainder remains in effect. Failure to enforce a right is not a waiver. These Terms, together with our Refund Policy and DMCA Policy, are the complete agreement between us on the subject. You may not assign your rights without our written consent; we may assign in connection with a merger or acquisition.
Refund policy
1. Service-defect refund window (48 hours)
If, within 48 hours of provisioning, your service exhibits a verified defect on our side — failure to deploy, persistent hardware fault, or sustained network unreachability our engineering team cannot resolve — you may request a refund. We will diagnose the issue first; refunds are issued where the defect is confirmed and not attributable to your configuration, software, or account behaviour.
2. No change-of-mind refunds
Refunds are not available for reasons unrelated to a service defect — including "I don't want it anymore", choosing the wrong tier, regret over a configuration choice, broker compatibility surprises, performance not matching subjective expectations, or any cancellation initiated by you that is not tied to a confirmed defect on our infrastructure. Once delivered as ordered, the service is non-refundable.
3. No refunds on cryptocurrency payments
Cryptocurrency payments are non-refundable in all circumstances, including service-defect cases. Customers paying in crypto who experience a service defect within the 48-hour window may instead request equivalent account credit toward a replacement service or a future invoice.
4. Other exclusions
Refunds are not available on: custom hardware builds, customised configurations, add-on services or licences once activated, services suspended or terminated for breach of these Terms, partial billing periods (see Section 9.3), or any service paid for in cryptocurrency.
5. Procedure
Open a refund request via ticket within 48 hours of provisioning. Identify the order and describe the defect in enough detail for us to reproduce it. We respond within one US business day; approved refunds are processed within five business days to the original payment method where technically feasible.
6. Renewals
Recurring renewals are not refundable. Cancel the service in your client area before the renewal date to avoid renewal charges.
Responsibility for illegal data
You are the data controller and processor for content you place on your VPS. Momentum Minds LLC is not aware of, and is not responsible for, the content you store or transmit. On receipt of a credible complaint that your service hosts unlawful content, we may suspend the affected resource pending investigation. Cooperation with valid US legal process is described in the Terms of Use.
DMCA / copyright policy
1. Designated agent
Copyright complaints under the US Digital Millennium Copyright Act ("DMCA") may be sent to our Designated Agent: hello@pinnvps.com with the subject line "DMCA Notice".
2. Filing a notice
A valid notice must include: (a) physical or electronic signature of the rights-holder or authorized agent; (b) identification of the copyrighted work; (c) the URL of the allegedly infringing material; (d) your contact information; (e) a good-faith statement that the use is unauthorized; (f) a statement under penalty of perjury that the information is accurate and you are authorized to act for the rights-holder.
3. Counter-notice
If your content was disabled in response to a DMCA notice you believe was incorrect, you may file a counter-notice including the same identifying information and a statement under penalty of perjury that the takedown resulted from mistake or misidentification. We restore content 10–14 business days after receipt of a valid counter-notice unless the complainant initiates court action.
4. Repeat infringers
We terminate, in appropriate circumstances, the accounts of customers who are repeat infringers.
5. Safe-harbor
We claim the protections of 17 U.S.C. § 512(c) and reserve all defences available under US law.